IT & Technical Support
Our maintenance systems operate on a structured framework that offers hardware checks over two levels (certified IT Specialist and Group of experts) to ensure that your IT system environment, connectivity, and services working properly.
| Standard Plan | Plus Plan | Premium Plan (Best Choice) |
|---|---|---|
|
IT specialist level
File Server, PCs, Laptops, monitors, routers & switches, anti virus, small office networking, windows / office support, and printers connectivity troubleshoot |
IT specialist advanced level
Server, PCs, Laptops, monitors, routers / switches, anti virus, backup configuration, small office networking, windows / office support, and printers connectivity troubleshoot |
IT Expert and Account Manager
Data server room, PCs, Laptops, monitors, firewall / routers / switches, anti virus / internet security, small office / enterprise networking, mail and domain, windows / office, support, and printers connectivity troubleshoot. |
| Two visits / month with total
24 visits / year
You can add your extra visit |
Four visits / month with total 48 visits / year
You can add your extra visit |
Four visits / month with total 48 visits / year
You can add your extra visit |
|
Up to 5 PCs / 1 issue per visit
You can add your extra PCs |
Up to File SRV / 8 PCs /1 issue per visit
You can add your extra PCs |
Up to 1 SRV / 8 PCs /2 issues per visit
You can add your extra PCs |
| PC Health Check | PC Health Check / Hardware Health Monitoring | PC Health Check / Hardware Health Monitoring / reporting |
| System disk Space Cleanup | Device Space Cleanup | Device Space deep Cleanup |
| Performance Optimisation | Performance Optimisation | Performance Optimisation |
| On call support / remote IT help desk if needed | On call support / remote IT help desk on UiS working hours | On call support / remote IT help desk 16/7 hours/days |
| ☒ | Software management and support | Anti Virus, Anti Malware Protection, Virus Removal tools |
| ☒ | ☒ | Smart System Monitoring |
| ☒ | ☒ | Expert PC Health Check and reporting document |
| ☒ | ☒ | Expert Virus Check & Removal |
| ☒ | ☒ | Software Management and support |
Hardware Devices Support
Our company specializes in providing comprehensive hardware support services to ensure optimal performance of your technology infrastructure. Here's how we can help
Hardware & Office Setup
Setup and configuration of new PCs
Diagnosis and resolution of hardware issues
Optimization for performance and efficiency
Software installation and updates
Hardware compatibipty checks
Security protocols implementation
Providing devices or spare parts
Networks & Communication
Resolves networking issues promptly
Optimizes network performance for efficiency
Manages active network components like routers and switches
Maintains passive components like cables and connectors
Troubleshoots connectivity, speed, and outage issues
Implements network security measures
Monitors network performance and health
Conducts regular maintenance and updates
Documents network configurations and changes
Provides reports on performance and recommendations
CCTV & IP Camera
Configuration of surveillance systems
Troubleshooting camera and recording issues
Optimization for clear and reliable monitoring
Software updates and integration
Remote access setup
Service Appointments
Our service appointments system allows you to choose a convenient time for our technicians to visit your location and address any issues.
You can also request a specific day for issue diagnosis and pricing before resolving it.
Network Assistance
Network technicians visit locations to assess connection speed, hardware properties, and data transfer. A workshop system is in place for addressing issues, with two levels of expertise: certified IT specialists and a group of experts.
CCTV & IP Camera
Surveillance system configuration involves setting up cameras and recording equipment for smooth operation. Troubleshooting resolves camera and recording issues, while optimization ensures clear monitoring. Software updates keep systems current, and remote access enables monitoring from anywhere.
Security Solutions
We offer security solutions including installation, configuration, and troubleshooting of security software and devices.